Clark Milton Know-How
Welcome to the Clark Milton Blog
Whether you’re managing a team or just getting started, you’ll find practical insights and advice to navigate the call center industry.
Articles
Your Checklist for Launching a Call Center
February 23, 2025
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A call center can boost customer service and support business growth. This guide explains what you need to know before starting a call center. It
Key Performance Indicators for Call Centers
February 23, 2025
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Call centers serve as the front line for customer interactions. The work of agents influences customer satisfaction and overall business success. Setting clear, measurable goals
Actionable Steps for Managing Mental Health in the Call Center
February 12, 2025
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Managing mental health in the call center is essential for both the well-being of employees and the overall success of the team. Here’s a simple,